Refund Policy

Because THE PAGE HANDLERS LIMITED delivers advertising and marketing services rather than physical goods, refunds are assessed based on the stage of the engagement at the time of cancellation, not a fixed returns window. This policy explains when a refund applies and how to request one.

1. Refund Eligibility for Service Engagements

Refund eligibility for deposits and payments is tiered according to how far your engagement has progressed:

• Before work begins — if you cancel before we have commenced any work (e.g. before the onboarding brief is accepted or a kickoff call is held), you are entitled to a full refund, less any payment processing fees already incurred.
• After kickoff, before delivery of the first milestone — if work has commenced but no deliverable has yet been sent to you, you are entitled to a partial refund reflecting the proportion of work already completed. As a guide, 50% of the fee paid for that engagement is retained to cover work-in-progress, with the balance refunded.
• After delivery of a milestone or completion — once a deliverable, campaign, or milestone has been delivered, the fee for that portion of work is non-refundable. For monthly retainers, any unused, future retainer months not yet worked on are refunded on a pro-rata basis.

2. Non-Refundable Items

The following are not eligible for a refund under any circumstances:

• Completed and delivered deliverables (e.g. published campaigns, finalised designs, delivered content);
• Third-party media or ad spend already committed to advertising platforms (such as Meta, Google, or TikTok) on your behalf;
• Rush or expedited-delivery fees; and
• Strategy sessions, consultations, or discovery calls already conducted.

3. How to Request a Refund

To request a refund, email thepagehandlers@gmail.com within 7 days of the event giving rise to your eligibility (for example, the date you cancel an engagement), including your order or invoice reference and the reason for your request. We will review your request and confirm the outcome within 5 business days.

4. Currency

Approved refunds are issued in the original transaction currency (Nigerian Naira, NGN) and processed back to your original payment method through our payment processor, TransactPay, in line with Central Bank of Nigeria (CBN) guidelines. Refunds typically reflect within 5–10 business days, depending on your bank or card issuer.

5. Questions

If you have any questions about this Refund Policy, or about cancelling an active engagement, contact us:

THE PAGE HANDLERS LIMITED
No 5 Kemka Nwabiani Lane, Ajah, Lagos, Nigeria
Email: thepagehandlers@gmail.com
Phone / WhatsApp: +234 901 068 7685

See also our Terms of Service and Delivery & Engagement Policy.