Delivery & Engagement Policy

THE PAGE HANDLERS LIMITED delivers advertising and marketing services rather than physical goods, so "delivery" refers to how your project is kicked off, produced, and handed over. This policy explains what to expect from booking through to receiving your deliverables.

1. How Engagements Start

Once you book a package and complete the required payment (a deposit or full payment, depending on the service), we send a confirmation email with your order details. This is followed by an onboarding brief or questionnaire to gather the information, brand assets, and objectives we need, and, where applicable, a kickoff call to align on scope and timelines before work begins.

2. Timelines & Turnaround

Typical turnaround times vary by service type and project scope. As a general guide:

• Social media graphics and content sets — 3 to 5 business days;
• Copywriting and content creation — 3 to 7 business days;
• Digital marketing and ad campaign setup — 5 to 7 business days;
• Branding & design (logos, single assets) — 5 to 10 business days;
• Full brand identity packages — 2 to 3 weeks; and
• Retainer-based services (ongoing social media management, monthly digital marketing) — billed and delivered on a monthly cycle, beginning from the confirmed start date of the retainer.

Exact timelines are confirmed at booking. Rush or expedited delivery may be available for an additional fee, subject to our capacity at the time.

3. Digital Delivery of Deliverables

Deliverables are provided digitally, by email, a shared drive link (such as Google Drive or Dropbox), or by granting access to relevant platforms (for example, ad accounts or social media scheduling tools). Each package includes a set number of revision rounds, typically two, within which we refine deliverables based on your feedback. Additional revision rounds beyond those included may be billed separately. Final, high-resolution files or full platform access are released once payment for the engagement is complete.

4. Client Responsibilities

To keep your project on schedule, you agree to provide required brand assets, account access, and information promptly, and to give timely feedback and approvals at each review stage. Delays in providing these may extend project timelines accordingly, and The Page Handlers is not liable for delays caused by late client input, approvals, or missing assets.

5. Issues With Delivery or Access

If you do not receive your deliverables or platform access by the agreed date, or if files you receive are incomplete or corrupted, contact us within 7 days of the expected delivery date. We will investigate promptly and re-send files or re-issue access as needed.

6. Contact

THE PAGE HANDLERS LIMITED
No 5 Kemka Nwabiani Lane, Ajah, Lagos, Nigeria
Email: thepagehandlers@gmail.com
Phone / WhatsApp: +234 901 068 7685

See also our Refund Policy and Terms of Service.